• Cat-intel
  • MedIntelliX
  • Resources
  • About Us
  • Request Free Sample ×

    Kindly complete the form below to receive a free sample of this Report

    Leading companies partner with us for data-driven Insights

    clients tt-cursor

    Artificial Intelligence In Retail Market

    ID: MRFR/ICT/3574-HCR
    200 Pages
    Aarti Dhapte
    September 2025

    Artificial Intelligence in Retail Market Research Report By Application (Customer Service, Inventory Management, Sales and Marketing, Fraud Detection, Supply Chain Optimization), By Deployment Mode (Cloud-Based, On-Premises, Hybrid), By Technology (Machine Learning, Natural Language Processing, Computer Vision, Robotic Process Automation), By End Use (E-commerce, Brick-and-Mortar Stores, Wholesale and Distribution) and By Regional (North America, Europe, South America, Asia Pacific, Middle East and Africa) - Forecast to 2035

    Share:
    Download PDF ×

    We do not share your information with anyone. However, we may send you emails based on your report interest from time to time. You may contact us at any time to opt-out.

    Artificial Intelligence In Retail Market Infographic
    Purchase Options
    $ 4,950.0
    $ 5,950.0
    $ 7,250.0

    Artificial Intelligence In Retail Market Summary

    As per Market Research Future analysis, the Artificial Intelligence in Retail Market Size was estimated at 8.92 (USD Billion) in 2023.The Artificial Intelligence in Retail Market Industry is expected to grow from 10.21(USD Billion) in 2024 to 45 (USD Billion) by 2035. The Artificial Intelligence in Retail Market CAGR (growth rate) is expected to be around 14.44% during the forecast period (2025 - 2035). The market is driven by the increasing demand for personalized shopping experiences and operational efficiency through AI-driven automation.

    Key Market Trends & Highlights

    Key trends shaping the Artificial Intelligence in Retail Market include advancements in technology and changing consumer expectations.

    • Artificial Intelligence in Retail Market expected to grow from USD 10.21 Billion in 2024 toUSD 45.0 Billion by 2035.
    • Inventory Management segment projected to rise from 1.9 USD Billion in 2024 to 8.42 USD Billion by 2035.
    • Sales and Marketing application to increase from 2.5 USD Billion in 2024 to 11.15 USD Billion by 2035.
    • North America to dominate the market with a valuation of 4.85 USD Billion in 2024, reaching 20.0 USD Billion by 2035.

    Market Size & Forecast

    2023 Market Size USD 8.92 Billion
    2024 Market Size USD 10.21 Billion
    2035 Market Size USD 45.0 Billion
    CAGR (2025-2035) 14.44%

    Major Players

    Key players include Amazon, IBM, NVIDIA, SAP, ThoughtSpot, Salesforce, Adobe, C3.ai, Blue Yonder, Dynatrace, Google, SAS, Microsoft, Zebra Technologies, Oracle.

    Artificial Intelligence In Retail Market Trends

    The Artificial Intelligence in Retail Market is seeing many important market trends as a result of technical improvements and shifting customer habits. One of the primary reasons is the growing need for personalized shopping experiences, as merchants use AI systems to evaluate consumer data and tailor products. Furthermore, the increasing emphasis on cost effectiveness and operational optimization via AI solutions such as supply chain management and inventory forecasting is changing the way shops operate. This transition not only improves consumer pleasure but also lowers costs, encouraging more merchants to implement AI technology.

    The integration of artificial intelligence in retail is poised to transform consumer experiences by enhancing personalization and operational efficiency, thereby reshaping the competitive landscape.

    U.S. Department of Commerce

    Artificial Intelligence In Retail Market Drivers

    Market Growth Projections

    The Global Artificial Intelligence in Retail Market Industry is poised for substantial growth, with projections indicating a market size of 10.2 USD Billion in 2024 and an anticipated increase to 45 USD Billion by 2035. This growth is underpinned by a compound annual growth rate (CAGR) of 14.44% from 2025 to 2035, reflecting the increasing adoption of AI technologies across the retail sector. As retailers continue to invest in AI-driven solutions, the market is expected to expand significantly, driven by innovations that enhance customer experiences and operational efficiencies.

    Data-Driven Decision Making

    The integration of artificial intelligence in retail facilitates data-driven decision making, a crucial driver in the Global Artificial Intelligence in Retail Market Industry. Retailers are increasingly relying on AI analytics to interpret vast amounts of consumer data, enabling them to make informed decisions regarding product offerings, pricing strategies, and marketing initiatives. This reliance on data analytics is expected to enhance competitiveness and responsiveness to market trends. The market's growth trajectory, with a projected CAGR of 14.44% from 2025 to 2035, underscores the importance of data-driven strategies in shaping the future of retail.

    Improved Customer Insights and Engagement

    AI technologies are enhancing customer insights and engagement within the Global Artificial Intelligence in Retail Market Industry. By utilizing machine learning algorithms, retailers can analyze customer behavior patterns and preferences, leading to more effective engagement strategies. For instance, predictive analytics can forecast trends and consumer needs, allowing retailers to adjust their offerings proactively. This capability not only fosters customer loyalty but also drives sales growth. As the market evolves, the ability to harness customer insights through AI will likely become a key differentiator for retailers, contributing to the overall expansion of the industry.

    Adoption of Omnichannel Retailing Strategies

    The shift towards omnichannel retailing is a significant driver in the Global Artificial Intelligence in Retail Market Industry. Retailers are increasingly integrating online and offline channels to provide a seamless shopping experience. AI plays a pivotal role in this integration by enabling real-time inventory tracking and personalized marketing across various platforms. For example, retailers can use AI to analyze customer interactions across channels, ensuring consistent messaging and service quality. This trend is expected to bolster market growth, as businesses that successfully implement omnichannel strategies are likely to see increased customer retention and sales.

    Enhanced Operational Efficiency through Automation

    Automation powered by artificial intelligence is revolutionizing operational efficiency within the Global Artificial Intelligence in Retail Market Industry. Retailers are adopting AI-driven solutions to streamline inventory management, supply chain logistics, and customer service. For example, chatbots and virtual assistants are being deployed to handle customer inquiries, reducing response times and operational costs. This automation not only improves service delivery but also allows human resources to focus on more strategic tasks. As a result, the market is anticipated to grow substantially, with projections indicating a rise to 45 USD Billion by 2035, showcasing the potential of AI in enhancing operational workflows.

    Growing Demand for Personalized Shopping Experiences

    The Global Artificial Intelligence in Retail Market Industry is witnessing a growing demand for personalized shopping experiences, driven by consumers' expectations for tailored recommendations and services. Retailers are increasingly leveraging AI algorithms to analyze customer data, enabling them to deliver personalized product suggestions and targeted marketing campaigns. For instance, companies like Amazon utilize AI to enhance user experience, resulting in higher customer satisfaction and loyalty. This trend is projected to contribute to the market's growth, with the industry expected to reach 10.2 USD Billion in 2024, reflecting a significant shift towards customer-centric retail strategies.

    Market Segment Insights

    Artificial Intelligence in Retail Market Segment Insights

    Artificial Intelligence in Retail Market Segment Insights

    Artificial Intelligence in Retail Market Application Insights  

    Artificial Intelligence in Retail Market Application Insights  

    The Artificial Intelligence in Retail Market has seen substantial advancements across its various applications, fundamentally transforming operational efficiency and customer engagement in the retail sector. By 2024, the market is expected to be valued at approximately 10.21 USD Billion, reflecting the growing investment in AI technologies. Key applications within this market include Customer Service, Inventory Management, Sales and Marketing, Fraud Detection, and Supply Chain Optimization, each playing a vital role in enhancing the retail experience.

    The Customer Service application is projected to be valued at 2.54 USD Billion in 2024 and is expected to grow to 11.3 USD Billion by 2035, dominating the market with personalized shopping experiences and improved customer interaction. The significance of this application lies in AI-driven chatbots and virtual assistants that optimize customer support and engagement, ultimately fostering customer loyalty. Inventory Management is another essential component of this market, currently valued at 1.97 USD Billion in 2024 and anticipated to reach 8.81 USD Billion in 2035.

    This application employs AI algorithms to predict stock levels, streamline supply processes, and reduce waste, significantly driving operational cost efficiency for retailers. 

    Sales and Marketing applications are also gaining traction, with a valuation of 2.92 USD Billion in 2024, expected to rise to 12.83 USD Billion in 2035. AI technologies assist in targeting marketing campaigns and analytics, providing retailers with crucial data to enhance customer acquisition strategies. These insights can refine promotional efforts, ensuring they align closely with consumer behavior and preferences. Fraud Detection stands at a valuation of 1.56 USD Billion in 2024, projected to reach 6.96 USD Billion by 2035. AI's capabilities in identifying unusual transactions and patterns become indispensable for minimizing losses and safeguarding both retailers and consumers.

    Finally, Supply Chain Optimization is valued at 1.22 USD Billion in 2024 and is expected to grow to 5.1 USD Billion by 2035. By utilizing predictive analytics, this application enhances delivery accuracy, reduces supply chain bottlenecks, and ultimately contributes to a more resilient retail environment. Each application segment collectively reinforces the Artificial Intelligence in Retail Market, underlining a significant shift towards data-driven decision-making that enhances customer satisfaction and operational effectiveness across the board.

    Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

    Artificial Intelligence in Retail Market Deployment Mode Insights  

    Artificial Intelligence in Retail Market Deployment Mode Insights  

    The Artificial Intelligence in Retail Market's Deployment Mode segment plays a critical role in shaping the industry's landscape, contributing significantly to the market's overall growth and value. By 2024, the market is poised to achieve a valuation of 10.21 USD Billion, expanding to a projected 45.0 USD Billion by 2035. Within this segment, the trend towards Cloud-Based solutions is notable, as businesses increasingly prefer flexibility and scalability, enabling them to adopt AI technologies with ease.

    On-Premises deployment, while traditionally preferred for security concerns, faces growing competition from Cloud-Based models.The Hybrid approach combines the strengths of both Cloud and On-Premises solutions, allowing retailers to manage sensitive information securely while taking advantage of cloud flexibility. The Artificial Intelligence in Retail Market statistics indicate that retail organizations are investing in AI to enhance customer experiences and streamline operations.

    Factors driving market growth include increasing consumer demand for personalized shopping experiences, advancements in AI technologies, and the ability to analyze large datasets effectively.This segment not only highlights the rapid evolution of retail strategies but also underscores the importance of selecting the appropriate deployment method for maximizing operational efficiency and responding to market dynamics.

    Artificial Intelligence in Retail Market Technology Insights  

    Artificial Intelligence in Retail Market Technology Insights  

    The Artificial Intelligence in Retail Market segment focusing on Technology is experiencing substantial growth, with the total market expected to reach 10.21 USD Billion by 2024. By 2035, this figure is projected to increase to 45.0 USD Billion, driven by the increasing integration of AI technologies in retail operations. Machine Learning occupies a significant role in transforming retail practices by analyzing large datasets to predict consumer behavior and optimize inventory management.

    Natural Language Processing enhances customer interactions through chatbots and personalized recommendations, making shopping more intuitive.Computer Vision is crucial for automating processes in stores, including inventory tracking and checkout systems, improving efficiency and accuracy. Robotic Process Automation streamlines repetitive tasks, allowing retailers to focus on strategic decisions. The Artificial Intelligence in Retail Market data reveal that these technologies are essential for adapting to market trends and challenges, such as changing consumer preferences and competitive pressures, positioning retailers to capitalize on emerging opportunities and enhance overall customer experience.

    Artificial Intelligence in Retail Market End Use Insights  

    Artificial Intelligence in Retail Market End Use Insights  

    The Artificial Intelligence in Retail Market has shown significant growth, with expectations of reaching a valuation of 10.21 billion USD by 2024 and further increasing substantially to 45.0 billion USD by 2035. This market encompasses various End Use categories, including E-commerce, Brick-and-Mortar Stores, Wholesale, and Distribution, which highlight the diverse applications of AI technologies. E-commerce has emerged as a vital segment, driving demand through tailored customer experiences and enhanced personalized recommendations, keeping pace with changing consumer behaviors.Meanwhile, Brick-and-Mortar Stores leverage AI for inventory management, improving operational efficiency, and providing in-store customer engagement, which is crucial in creating a competitive edge.

    The Wholesale and Distribution sector benefits from AI by automating supply chain processes, ensuring optimal stock levels, and reducing costs, which are key factors in a globalized economy. Together, these segments contribute to a well-rounded understanding of the Artificial Intelligence in Retail Market revenue and showcase powerful opportunities and market growth drivers amidst challenges such as technological integration and data privacy concerns, ultimately shaping the future of retail on a global scale.

    Get more detailed insights about Artificial Intelligence in Retail Market Research Report - Global Forecast to 2035

    Regional Insights

    The Artificial Intelligence in Retail Market exhibits notable regional segmentation, highlighting varying levels of adoption and investment across different areas. In 2024, North America emerges as the dominant region with a valuation of 4.08 USD Billion, projected to reach 18.0 USD Billion by 2035, indicating its majority holding in the market. This growth is propelled by advanced technology infrastructure and increasing consumer demand for personalized services.

    Europe follows with a market value of 2.74 USD Billion in 2024 and an estimated growth to 12.0 USD Billion by 2035, driven by strong retail sector innovation and regulatory support.The Asia Pacific region, valued at 2.72 USD Billion in 2024 and expected to grow to 10.2 USD Billion by 2035, is also significant due to rapid urbanization and a burgeoning e-commerce sector.

    South America and the Middle East and Africa, albeit smaller in valuation, have growth potential with figures of 0.52 USD Billion and 0.15 USD Billion, respectively, in 2024, rising to 2.5 USD Billion and 2.3 USD Billion by 2035. These markets represent emerging opportunities for artificial intelligence in retail, addressing unique regional demands and fostering technological advancements.Overall, the Artificial Intelligence in Retail Market segmentation underscores profound trends in technology adoption, economic growth, and consumer behavior across diverse regions.

    Artificial Intelligence in Retail Market Regional Insights

    Source: Primary Research, Secondary Research, Market Research Future Database and Analyst Review

    Key Players and Competitive Insights

    The Artificial Intelligence in Retail Market is experiencing significant growth as retailers leverage advanced technologies to enhance customer experiences, streamline operations, and develop personalized marketing strategies. This burgeoning market is rife with competitive dynamics as businesses seek to differentiate themselves through innovative solutions powered by artificial intelligence. Companies in this space are increasingly investing in machine learning, data analytics, and automation technologies to drive efficiency and improve decision-making processes. As the industry evolves, insights into the competitive landscape become crucial for understanding market trends, emerging players, and opportunities for growth.

    The adoption of AI is being propelled by the need for retailers to respond to changing consumer behaviors and preferences, paving the way for fierce competition among market participants.Shopify has established a strong foothold in the Artificial Intelligence in Retail Market by providing a robust e-commerce platform that integrates AI-driven tools to empower retailers of all sizes. The company's strengths lie in its user-friendly interface, seamless integrations with third-party applications, and emphasis on customer support, making it an attractive option for businesses looking to harness the power of AI.

    Shopify's capabilities include AI-enhanced customer insights, automated inventory management, and personalized product recommendations, which enable retailers to enhance overall efficiency and drive sales. The company's widespread presence across various regions facilitates its role as a key player in advancing AI solutions within the retail sector. Moreover, its ecosystem approach allows partners to contribute additional services, creating a rich environment that fosters innovation and collaboration.Oracle, as a major entity in the Artificial Intelligence in Retail Market, offers a comprehensive suite of AI-based solutions tailored for retail operations.

    Known for its cloud-based services, Oracle delivers tools that optimize inventory management, enhance customer engagement, and enable predictive analytics. The strength of Oracle lies in its extensive product portfolio, combining advanced data capabilities and machine learning technologies to meet the dynamic needs of retailers worldwide. The company has developed key products, such as its Retail Cloud and Customer Experience platforms, which streamline processes and improve decision-making. Oracle's strategic initiatives, including acquisitions aimed at augmenting its AI capabilities, have fortified its market presence and positioned it as a leader in the sector.

    These efforts, coupled with a focus on continuous innovation, solidify Oracle's significance in shaping the future of AI applications in retail on a global scale.

    Key Companies in the Artificial Intelligence In Retail Market market include

    Industry Developments

    The Artificial Intelligence in Retail Market has seen significant developments recently, with numerous companies enhancing their offerings. Shopify, Oracle, Microsoft, and Amazon are increasingly integrating AI-driven solutions to optimize customer experiences and streamline supply chains. In August 2023, NVIDIA announced an expansion of its AI services tailored for retail, which is projected to enhance inventory management and customer interaction. Additionally, IBM's partnership with Fractal Analytics aims to leverage AI for predictive analytics in retail. Notably, Oracle completed its acquisition of a leading AI startup in July 2023, further strengthening its capabilities in retail analytics.

    Alibaba and Google have also made strides by adopting machine learning for personalized marketing, showcasing a commitment to sophisticated retail technologies. The market’s growth trajectory is notable, with reports indicating that the segment is expected to surpass USD 30 billion by 2025, driven by heightened demand for AI solutions. In past years, developments such as the launch of Amazon Go in December 2016 revolutionized the retail space, and ongoing advancements reflect a robust commitment to integrating AI across the sector for enhanced operational efficiency and customer engagement.

    Future Outlook

    Artificial Intelligence In Retail Market Future Outlook

    The Artificial Intelligence in Retail Market is projected to grow at a 14.44% CAGR from 2024 to 2035, driven by enhanced customer personalization, operational efficiency, and advanced analytics capabilities.

    New opportunities lie in:

    • Implement AI-driven inventory management systems to optimize stock levels and reduce waste.
    • Leverage predictive analytics for personalized marketing strategies to enhance customer engagement.
    • Adopt AI-powered chatbots for improved customer service and streamlined communication.

    By 2035, the market is expected to be a cornerstone of retail innovation and operational excellence.

    Market Segmentation

    Artificial Intelligence in Retail Market End Use Outlook

    • E-commerce
    • Brick-and-Mortar Stores
    • Wholesale and Distribution

    Artificial Intelligence in Retail Market Regional Outlook

    • North America
    • Europe
    • South America
    • Asia Pacific
    • Middle East and Africa

    Artificial Intelligence in Retail Market Technology Outlook

    • Machine Learning
    • Natural Language Processing
    • Computer Vision
    • Robotic Process Automation

    Artificial Intelligence in Retail Market Application Outlook

    • Customer Service
    • Inventory Management
    • Sales and Marketing
    • Fraud Detection
    • Supply Chain Optimization

    Artificial Intelligence in Retail Market Deployment Mode Outlook

    • Cloud-Based
    • On-Premises
    • Hybrid

    Report Scope

    Report Attribute/Metric

    Details

    Market Size 2023

    8.92(USD Billion)

    Market Size 2024

    10.21(USD Billion)

    Market Size 2035

    45.0(USD Billion)

    Compound Annual Growth Rate (CAGR)

    14.44% (2025 - 2035)

    Report Coverage

    Revenue Forecast, Competitive Landscape, Growth Factors, and Trends

    Base Year

    2024

    Market Forecast Period

    2025 - 2035

    Historical Data

    2019 - 2024

    Market Forecast Units

    USD Billion

    Key Companies Profiled

    Shopify, Oracle, Microsoft, NVIDIA, Fractal Analytics, IBM, Alibaba, Google, Lightwave, Cognex, Zebra Technologies, SAP, Salesforce, Sensory, Amazon

    Segments Covered

    Application, Deployment Mode, Technology, End Use, Regional

    Key Market Opportunities

    Personalized customer experiences, Inventory management optimization, Predictive analytics for sales, Enhanced supply chain efficiency, Chatbots for customer support

    Key Market Dynamics

    personalized customer experiences, inventory management optimization, predictive analytics utilization, enhanced fraud detection, automated supply chain operations

    Countries Covered

    North America, Europe, APAC, South America, MEA

    Market Highlights

    Author
    Aarti Dhapte
    Team Lead - Research

    She holds an experience of about 6+ years in Market Research and Business Consulting, working under the spectrum of Information Communication Technology, Telecommunications and Semiconductor domains. Aarti conceptualizes and implements a scalable business strategy and provides strategic leadership to the clients. Her expertise lies in market estimation, competitive intelligence, pipeline analysis, customer assessment, etc.

    Leave a Comment

    FAQs

    What was the market size of the Artificial Intelligence in Retail Market by 2035?

    The Artificial Intelligence in Retail Market was valued at 45.0 USD Billion by 2035.

    What is the expected CAGR of the Artificial Intelligence in Retail Market from 2025 to 2035?

    The market is anticipated to grow at a CAGR of 14.44% from 2025 to 2035.

    Which region is anticipated to hold the largest market share in the Artificial Intelligence in Retail Market by 2035?

    North America is projected to dominate the market with a valuation of 18.0 USD Billion by 2035.

    What is the market value of the Customer Service application in 2024 within the Artificial Intelligence in Retail Market?

    The Customer Service application is valued at 2.54 USD Billion in 2024.

    Who are the major players in the Artificial Intelligence in Retail Market?

    Prominent players include Shopify, Oracle, Microsoft, NVIDIA, and IBM.

    What is the market value for Inventory Management in 2035?

    The Inventory Management segment is expected to reach 8.81 USD Billion in 2035.

    How much is the Fraud Detection application expected to be valued in 2035?

    The Fraud Detection application is projected to be valued at 6.96 USD Billion by 2035.

    What is the overall market value for the Artificial Intelligence in Retail Market in 2024?

    The market was valued at 10.21 USD Billion in 2024.

    What is the projected market value for South America by 2035?

    South America's market value is expected to reach 2.5 USD Billion in 2035.

    What is the market size for Sales and Marketing applications in 2024?

    Sales and Marketing applications are valued at 2.92 USD Billion in 2024.

    Artificial Intelligence in Retail Market Research Report - Global Forecast to 2035 Infographic
    Free Sample Request

    Kindly complete the form below to receive a free sample of this Report

    Customer Stories

    “I am very pleased with how market segments have been defined in a relevant way for my purposes (such as "Portable Freezers & refrigerators" and "last-mile"). In general the report is well structured. Thanks very much for your efforts.”

    Victoria Milne Founder
    Case Study
    Chemicals and Materials